Last updated: April 27, 2026
These Terms of Service ("Terms") govern your use of the Nola AI receptionist service ("Service") operated by NolaCalls ("Nola," "we," "us," or "our"). By subscribing to or using the Service, you ("Subscriber," "you," or "your") agree to be bound by these Terms.
By creating an account, subscribing to a plan, or using any part of the Service, you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that entity to these Terms.
Nola provides an AI-powered phone receptionist service designed for plumbing businesses. The Service includes:
The Service uses artificial intelligence and machine learning technologies to process and respond to phone calls. The AI is not a human operator.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information during registration and to update such information as needed. You must notify us immediately of any unauthorized use of your account.
Due to the nature of artificial intelligence and machine learning, information generated by the Service may be incorrect, incomplete, or inaccurate.
You acknowledge and agree that:
The Service records and transcribes phone calls handled by the AI receptionist. By default, the AI discloses to callers at the beginning of each call that they are speaking with an AI assistant and that the call may be recorded.
You are solely responsible for your use of the recordings and transcripts features in compliance with applicable federal, state, and local laws. This includes but is not limited to compliance with:
We provide a default AI disclosure at the beginning of each call. However, it is your responsibility to ensure that the disclosure complies with all applicable laws in your jurisdiction and the jurisdictions of your callers. NolaCalls shall have no liability whatsoever related to call recordings or transcripts.
The Service is not a substitute for emergency services. Nola is not a replacement for 911, poison control, or any other emergency service.
While the AI is programmed to detect certain emergency situations (such as gas leaks, carbon monoxide, or flooding) and provide safety instructions, you acknowledge that:
You agree to:
Your data belongs to you. NolaCalls does not claim ownership of your business information, caller data, call recordings, or transcripts ("Your Data").
You grant NolaCalls a limited, non-exclusive license to use Your Data solely for the purpose of providing, maintaining, and improving the Service. Additionally, you grant NolaCalls a perpetual, worldwide, royalty-free license to use deidentified and aggregated data derived from Your Data for the purposes of developing, improving, and training artificial intelligence models. Deidentified data cannot be used to identify you, your business, or your callers.
The Service is offered on a monthly subscription basis. Current pricing is published on our website. All fees are quoted in US dollars.
We may offer a free trial period to new subscribers. The free trial:
You may cancel your subscription at any time by contacting us via email. Cancellation takes effect at the end of the current billing cycle. No refunds will be issued for the remaining period.
Upon cancellation, you will have 30 days to download or export your call data. After 30 days, all data associated with your account will be permanently deleted.
We reserve the right to suspend or terminate your account immediately if you violate these Terms, use the Service for illegal purposes, or fail to pay fees when due.
NolaCalls retains all rights, title, and interest in the Service, including all software, technology, AI models, algorithms, trademarks, and documentation. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.
You retain all intellectual property rights in your business data, brand, and materials provided to us for configuration of the Service.
THE SERVICE IS PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." NOLACALLS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED SERVICE.
We do not warrant that the Service will meet all of your requirements, that calls will be answered without error, that transcripts will be perfectly accurate, or that the Service will be available at all times without interruption.
IN NO EVENT SHALL NOLACALLS BE LIABLE TO YOU FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID BY YOU TO NOLACALLS FOR THE SERVICE DURING THE THREE (3) MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.
IN NO EVENT SHALL NOLACALLS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, LOSS OF CUSTOMERS, OR PROPERTY DAMAGE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF NOLACALLS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless NolaCalls, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting updated Terms on our website and updating the "Last updated" date. For pricing changes, we will provide at least 30 days advance written notice. Your continued use of the Service after the effective date of any changes constitutes acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions of these Terms.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and NolaCalls regarding the Service.
Waiver. The failure of NolaCalls to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
Force majeure. NolaCalls shall not be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, acts of government, internet or telecommunications failures, or third-party service outages.
For questions about these Terms, contact us at:
Email: hello@nolacalls.com